Help - FAQ
Listed below are our most frequently asked questions, however if you need further assistance please feel free to send us you query via the Contact Us page.
I cannot find a book on your site, can you help?
Although we have over 11,000 tiles on our shelves there may be occasions where we do not have the book you are looking for. If so, please use our free book search service or one of our affilaites on the right hand column.
How do I pay for my purchases?
You can pay securely online through PayPal, we accept any Visa, Visa Electron, MasterCard, Maestro, American Express, or Solo. You can also pay directly from your bank account with PayPal. Alternatively, if you are a UK resident, you can pay by cheque or postal order by sending your order through our contact us page. Where upon we will reserve the product for you and send you the relevant details for payment along with the invoice via email.
Where can I find more information regarding Paypal?
To find out more information on paying online through Paypal visit there site at: www.paypal.com
How do I change my order?
You can change your order at any time during the checkout process. If you would like to change your order once checkout has completed, please email us at: email@example.com
Please bear in mind that we post all our products to our customers at the end of each day, therefore any changes would have to be made before you receive confirmation of dispatch.
Can I cancel my order and if so how?
Yes you may cancel your order at anytime before you receive confirmation of dispatch. You can do this by emailing us with your cancellation request at: firstname.lastname@example.org
Where to do you deliver?
We deliver all our products within the United Kingdom and Worldwide.
What are your postage rates?
Our postage rates are based on a standard delivery rate. All UK postage is set at £3.10 per item and if you are outside the UK it will cost £7.50 (For heavier books a higher postage price may be applied).
When will I receive my book?
We post all our products on a daily basis and we will send you an email confirmation of dispatch on the day. Royal Mail UK Second Class aims to deliver within 3 - 5 days and Royal Mail International Surface Mail aims to deliver within 14 - 45 days. If your order is urgent we will gladly send your products UK First Class, which aims to deliver between 1 - 2 days.
Will my book arrive safely?
All our products are sent in new padded envelopes and delivered using Royal Mail, with a proof of posting receipt kept.
Can I return my order?
If you are unhappy with your product in anyway you may ask for a full refund of the product and original delivery costs, or exchange them within 7 days of receipt.